Shipping and Return Policy
Apollen bottle all of our pure essential oils in green frosted glass bottles. (Essential oils are NEVER put into plastic). Our 5ml, 15 ml, and 100 ml bottles have a dropper top. Then the outside tops are sealed to protect from leakage. We also include an essential oil pamphlet providing information on the essential oil you purchased.
Apollen practices the recycling and reuse of our materials and is committed to protecting our environment as to the best of our ability.
Orders are shipped within 24-48 hours from the time you place your order, excluding weekends and holidays. Cut off time for the 24-48 hour period is 3:00 PM PST. You will receive an email with your tracking number from Canada Post.
We ship international. Shipping fees will vary depending on country and chosen shipping method.
Orders over $250.00 will be shipped with signature required unless a request to ship without signature required is specified in email prior to shipment.
Back orders are shipped within 2 weeks of purchase date unless otherwise notified.
We will allow returns within 5 days of purchase only if the product is UNOPENED. There is a 20% re-stocking fee deducted from the returned item(s). We do not accept returns on opened product unless there is an error on our part. We will NOT accept returns if you do not like the aroma of a product.
If there is any damage to your shipment, missing items or package, you must contact us within 5 days of receipt for us to file a claim with the Post Office or Canada Post so that we may file a claim and re-ship your order. Any claims after this 5 day period, cannot be accepted or processed.
We require that you notify us before you ship your return back to us. We WILL NOT accept returns that are sent back without an issued AUTHORIZATION NUMBER.
Damaged items, must have a picture taken of the box, bubble wrap, and items damaged before an Authorization for return can be issued. Email pictures of damaged items to firstname.lastname@example.org
Contact us if you should have any questions at:
Office – 289-668-6154
Ship Returns To:
116 Van Duesen Blvd
Toronto, Ontario M8Z3G7