Terms of Use

Customers should purchase products from Apollen with the clear understanding that all products must be used at the customers’ own discretion and only after referencing Material Safety Data Sheets (MSDS) and all other relevant technical information specific to the product.

Apollen shall not be held responsible for any damages to property or for any adverse physical effects (including injury or bodily harm) caused by insufficient knowledge or the improper use of a product. The user of the product is solely responsible for compliance with all laws and regulations applying to the use of the products, including intellectual property rights of third parties.

As with any manufacturing process, Apollen strongly recommends small lab scale testing for evaluation purposes prior to full commercial manufacturing.

The information on the Apollen website is obtained from current and reliable sources but makes no representation as to its comprehensiveness or accuracy. Nothing contained herein should be considered as a recommendation by Apollen as to the fitness for any use. As the ordinary or otherwise use(s) of this product is outside the control of Apollen, no representation or warranty, expressed or implied is made as to the effect(s) of such use(s) (including damage or injury), or the results obtained.

The liability of Apollen is limited to the value of the goods and does not include any consequential loss.

Apollen shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

Please note, the International Federation of Aromatherapists do not recommend that Essential Oils be taken internally unless under the supervision of a Medical Doctor who is also qualified in clinical Aromatherapy. In addition, Essential Oils must be properly diluted before use in order to avoid any damages to property or adverse physical effects (including injury or bodily harm).
All information contained within this site is for reference purposes only and are not intended to substitute the advice given by a pharmacist, physician, or any other licensed health-care professional. Apollen products have not been evaluated by the FDA and are not intended to diagnose, treat, cure, or prevent any health condition or disease.

RETURN POLICY

We will allow returns within 5 days of purchase only if the product is UNOPENED. There is a 20% re-stocking fee deducted from the returned item(s). We do not accept returns on opened product unless there is an error on our part. We will NOT except returns if you do not like the aroma of a product. If you want to try a product before buying in bulk, you must purchase a sample for evaluation and approval.

If there is any damage to your shipment, missing items or package, you must contact us within 5 days of receipt for us to file a claim with the Post Office or UPS so that we may file a claim and re-ship your order. Any claims after this 5 day period, cannot be accepted or processed.

We require that you notify us before you ship your return back to us. We WILL NOT accept returns that are sent back without an issued AUTHORIZATION NUMBER.

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